How can we help?

Before contacting support

• Confirm that the iPhone runs iOS 18 or later.
• Keep enough free storage for the source video and rendered output.
• For automatic transcription, choose the video's spoken language from the app's language list. The list shows languages with on-device Speech support on your iPhone; recognition must also be available when analysis starts.
• Keep Shorts Studio in the foreground during long analysis or export operations.

Mac requirements

• Use an Apple silicon Mac with macOS 26 or later. The included local pipeline works on Macs with less than 16 GB of unified memory; 16 GB or more is recommended for optional enhanced processing.
• Keep enough free storage for source videos, projects, and exports. Enhanced AI uses a separate Apple-hosted model pack of about 12.1 GB.
• Core first setup, transcription, editing, and export work offline with included models after the app is installed. The enhanced models are not required for these features. In Shorts Studio 3.0, you can request the separate Apple-hosted enhanced model pack from Advanced > Models when you want to use it. The download is about 12.1 GB and needs an internet connection and free storage, with no separate purchase. Earlier app versions may receive an older pack automatically from Apple during installation or an update.
• Source media analysis and rendering run locally without an account or cloud-processing service.

Contact

Email support@shortsstudioapp.com and include the device model, operating-system version, source codec, approximate video duration, and the step that failed.

Do not attach private source videos unless explicitly requested.